Technical Support Specialist – AI & ERP Solutions
Location: Laren, North Holland (Hybrid after probation)
Salary: €45,000 per year
Connect Group is proud to be partnering with a fast-growing innovator at the intersection of AI, ERP, and SaaS technology. This company is transforming how businesses manage operations through intelligent automation and real-time analytics — and they’re now looking for a Technical Support Specialist to join their expanding team in the Netherlands.
This is a fantastic opportunity to be part of a collaborative, forward-thinking environment where technology meets creativity. If you’re passionate about solving complex technical challenges and enjoy helping customers get the most out of cutting-edge platforms, this role could be ideal for you.
The Role
As a Technical Support Specialist, you’ll be the go-to expert for customers using AI-driven ERP solutions. You’ll help clients troubleshoot issues, optimise workflows, and ensure seamless integrations across their systems. You’ll also work closely with development and product teams to improve the platform and enhance customer experience.
What You’ll Be Doing
Act as the first point of contact for technical inquiries, providing prompt and effective solutions.
Diagnose, troubleshoot, and resolve technical and configuration issues related to APIs, data flows, and integrations.
Collaborate with engineering teams to identify and fix bugs, ensuring clear communication with end users.
Monitor system performance and proactively address potential issues.
Support customers in adopting new features and optimising their setup to achieve maximum value.
Contribute to internal knowledge bases, process improvements, and best practices.
What You’ll Bring
2+ years of experience in a technical support or SaaS support role.
Strong understanding of APIs, XML, and REST integrations.
Experience working with ERP systems or similar business platforms.
Excellent troubleshooting and analytical skills with a proactive, customer-first mindset.
Strong communication skills in English; Dutch proficiency (A-level or higher) is an advantage.
A collaborative approach and a genuine interest in working with AI and intelligent business systems.
If you’re excited about joining a company that’s redefining ERP through AI-powered automation and want to make a real impact in a growing tech business, we’d love to hear from you.