IT Support Technician

Location Bournemouth
Discipline: Software Development
Job type: Permanent
Salary: Up to £‎25,000 per annum
Contact name: Harry Blake

Contact email: Harry@connectgroup-rec.com
Published: 10 months ago

IT Support Technician

Salary: £25k per annum, plus a 10% bonus, 25 days of holidays, Life Assurance, Healthcare Cover, Pension Scheme, death in service, Free Parking, and more!

Location: Bournemouth, hybrid

Connect-IT Recruitment is partnered with a global FMCG business focusing on consumer brands with offices in 6 different countries and clients across the globe.

Responsibilities:

  • First point of contact for the team and provide technical support for all employees across the Group of Companies.

  • You will diagnose and resolve software and hardware incidents, across multiple operating systems and software applications.

  • You will accurately record, update and document IT incidents using the IT service desk system as well as making recommendations to resolve ongoing incidents.

  • You will be responsible for creating, modifying, and administrating user accounts.

Career Experience

  • Applicants will need to have at least two years’ experience in the IT industry.

  • Demonstrable knowledge of PC’s and mobile devices in the standalone and networked

Environment

  • Previous experience in remote support for 50+ users across multiple locations.

  • Demonstrable experience in providing a high standard of customer service

Required Skills

  • The ability to support Windows and Mac workstations at 1st Line level competency.

  • Administering Active Directory, File Permissions, O365, and wireless technologies.

  • Working knowledge of Private Networks, Cloud Technologies, IT Security, and Compliance.

  • The ability to analyse a situation in order to proactively recommend solutions.

  • The ability to work within set parameters of IT service level targets and to independently manage own workload.