​IT Support Technician

Location Reading
Discipline: Connect IT, Software Development
Job type: Permanent
Salary: Up to £30,000
Contact name: Harry Blake

Contact email: Harry@connectgroup.ai
Published: 29 days ago

IT Support Technician

Salary: Up to £30,000 DOE

Location: Reading

We at Connect Group have partnered with an exciting IT Solutions company that operates offices globally.

Are you someone who wants to take their next step within IT at a forward-thinking company whose aim is to design a brighter future through technology? Then this could be the perfect role for you, my client is after a strong IT Technician who can use their initiative to solve complex IT problems.

Skills

  • 3+ Years IT Experience.

  • Knowledge of Office 365, Microsoft 365, and Azure.

  • Excellent attention to detail.

  • ·Knowledge of Microsoft Exchange, Teams, OneDrive, SharePoint.

  • Microsoft server and desktop operating systems from 2012-2022/10-11.

  • Excellent verbal and written communication skills.

  • Experience with Networking is desirable but not essential.

Responsibilities

  • ·To provide 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.

  • ·Assists with SharePoint Management and Administration.

  • Accurately recording all chargeable and non-chargeable activity in the PSA (helpdesk).

  • Handling customer queries on the phone, remotely, and on-site.

  • Generating customer reports from various systems.

  • Liaising with 3rd party suppliers.

  • Assists in the investigation and resolution of issues and determines when they should be escalated to a higher level.

**UK Driving License Required**

If you are interested in the IT Support Technician role, please submit a copy of your CV.