AI Automation Specialist (Hyper-Automation & AI Focus)
Location: London (hybrid)
Salary: £60k - £70k
We are exclusively representing a growing IT support business in their search for a talented Automation Specialist to join their IT Support team. This is a high-impact role focused on scaling operations through innovative automation and AI solutions.
The Opportunity
You will be the architect of our client's hyper-automation strategy, working with cutting- edge tools. You'll leverage advanced concepts like AI, machine learning, and RPA to streamline core business workflows.
Key Responsibilities:
• Design and implement Hyper-Automation solutions integrating AI, ML, and RPA.
• Develop scalable, API-driven workflows using REST APIs and JSON to connect disparate systems and synchronize data.
• Automate critical processes such as new user onboarding/offboarding, sophisticated alert processing, and compliance/maintenance tasks.
• Develop and maintain scripts primarily using PowerShell.
• Implement AI-driven enhancements like sentiment analysis and self-healing systems to improve service desk efficiency.
About You
The client is looking for a technical expert with a proven track record of developing and implementing scalable automation solutions in an IT environment.
Required Skills & Experience:
• Proven proficiency in PowerShell scripting.
• Strong understanding of REST APIs, JSON, and data synchronization.
• Experience with hyper-automation concepts (AI, ML, RPA integration).
• An engineer's mindset focused on investigating challenges and designing innovative solutions.
• Familiarity with MSP workflows and challenges is preferred.