2nd and 3rd Line IT Support Engineer

Location Poole
Discipline: Mechanical & Systems Engineering
Job type: Permanent
Salary: Up to £35,000
Contact name: Cosmina Toderas

Contact email: Cosmina@connectit-rec.com
Published: about 1 year ago

2nd– 3rdLine IT Support Engineer

Salary: Up to £35,000 DOE & Bonuses – 21 Days Holiday (Plus Bank Holidays + Birthday Off), Private Healthcare, Pension and more!

Location: Poole (on-site)

Connect IT have partnered with a leading IT support and communications provider in the South of England. They provide secure and innovative cloud and hybrid solutions for businesses which are accurate and cost effective. Our client is looking to expand their team due internal growth, so it’s a very exciting time to join!

Our client is looking for a self-motivated support engineer who wants to learn and continue to advance their technical knowledge; with a view to progress within the company.


·3 years’ experience in IT Support.

·Excellent customer service skills.

·Knowledge of Microsoft 365.

·Brilliant customer facing skills and phone manner.

·Knowledge of hardware from Dell, Draytek, SonicWall.

·Experience with VoIP technology.

·Knowledge of technologies such as Windows 11, Firewalls, Active Directory and Managed WiFi.


·Managing and escalation of tickets.

·Taking on a high volume of tickets on a day-to-day basis.

·Dealing with customers over the phone and in person.

·Proving 2ndand 3rdline level of service.

·Lead on the configuration, maintenance and support of the infrastructure and systems used by their customers.

·Contribute with ideas for the team to help continue service improvement.

**UK Driving License Required**

If you are interested in the 2nd– 3rdLine IT Support Engineer role, please submit a copy of your CV.