Enterprise Customer Success Manager
Location: Remote (UK-based)
Salary: up to £70k basic, plus 20% commission
Benefits include:
•Private healthcare and Life Assurance.
•Enhanced Maternity/Paternity Leave.
•Annual bonus opportunity.
•Company Pension scheme
We are partnered with a fast-growing technology company providing cloud-based software for the construction and property industry. They are seeking a passionate and strategic Enterprise Software Customer Success Manager (CSM) to join their team and drive long-term value for their most strategic enterprise accounts. This is a fully remote position.
This is a critical customer relationship and adoption-focused role—it is not a sales or commission-carrying position.
The Role
Reporting to the Head of Customer Operations , you will be the strategic partner for your accounts, focusing on ensuring customers achieve measurable value and long-term adoption of the solutions.
Key Responsibilities:
•Strategic Ownership: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention.
•Value & Adoption: Design and implement adoption plans , define, measure, and communicate customer ROI/value plans.
•Stakeholder Management: Build strong stakeholder networks from C-suite sponsors to day-to-day users.
•Feedback & Insight: Act as the customer voice internally, sharing feedback with Product , and capturing/analyzing data like NPS/CSAT to improve the customer experience.
•Cross-Functional Bridge: Lead Quarterly Business Reviews (QBRs) and partner closely with Account Management (on renewals/health) , Onboarding/Services, and Support to manage the entire customer lifecycle.What We're Looking For
You are obsessed with customer success, thrive on building trust, and know how to embed complex software into large organisations.
Must-Haves:
•5–7+ years' experience in Customer Success for B2B enterprise software.
•Proven ability to design adoption plans and drive measurable customer value.
•Excellent stakeholder management: confident engaging with C-suite and operations leaders.
•Strong commercial awareness; understanding how CS drives renewals and long- term account health.
•Analytical mindset: Able to use data, adoption metrics, and ROI modeling to inform actions and tell the value story.
Nice-to-Haves:
•Knowledge of Construction Technology (ConTech), PropTech, or asset management platforms.
•Experience in regulatory or compliance-driven industries.
•Familiarity with Customer Success platforms (owning or leading an implementation is a strong plus).