Service Delivery Manager

Location Bournemouth
Discipline: User Experience Design UXD
Job type: Permanent
Salary: Up to £36,000 per annum
Published: over 1 year ago

Service Delivery Manager

Salary: Up to £36,000 depending on experience

Location: Remote (occasional travel to different sites across the Southwest)

Connect-IT Recruitment is partnered with a leading charitable organisation, and as part of the growth, they are looking for a Digital Service Manager to join their team!

As aService Delivery Manager, you will be responsible for the performance of all Digital Services and the delivery of great outcomes for our customers and clients.

About the Role:

  • Manage the Digital Services ‘Service Desk’ and associated processes

  • Maintain focus on the whole life of Service delivery, ensuring that a set of Digital products, internal and external supply chain come together to deliver those great outcomes

  • Take ownership of problems, ensuring that technical solutions continue to meet business requirements

  • Own the relationship with customers and clients, promoting Digital Services and achieving customer satisfaction through excellent service delivery

  • Report on the overall Service against developed and agreed Key Performance Indicators (KPIs)

  • Operate configuration management for the organisation, ensuring value and adherence to company policies.

  • Conduct life cycle management of assets, including hardware, software, licenses and warranties

  • Manage, develop and mentor Service Desk Technicians

About you:

  • Experience managing a Service Desk and associated processes

  • Evidenced ability to deliver clear, credible Service reporting

  • Demonstrated ability to own and operate an Asset Management process

  • Experience in driving successful outcomes through supply chain engagement

If you are interested in theService Delivery Managerrole, please submit a copy of your CV.

Service Manager, Digital Service Manager, IT Service Manager, Delivery Manager