Senior Implementation Specialist
Location: Laren, North Holland – hybrid (3 days office / 2 days home)
Salary: up to €60,000 (plus 25 days of annual leave, comprehensive pension plan, opportunities for professional growth and development, lunch and drinks provided and more!
We're seeking a highly motivated Implementation Specialist to join a growing team revolutionizing the online space! In this role, you'll play a pivotal role in the onboarding and implementation process of their innovative SaaS solution. As a Senior Implementation Consultant, you will be the cornerstone of the client onboarding process, guiding major brands through the seamless integration of the software.
Your responsibilities will include:
•Develop and implement best practices and process improvements to driven efficiency in the onboarding process.
•Lead kick-off, integration calls, and integration sessions, providing technical guidance throughout the onboarding phase.
•Analyze customer requirements to develop effective solution designs.
•Proactively advise clients on optimal software integration strategies, emphasizing performance, user experience, and positioning.
•Collaborate with product, design, and engineering teams to enhance the overall integration experience and product capabilities.
•Partner closely with the Customer Success Manager to ensure overall client happiness and achievement of success metrics.
•Act as the technical project and stakeholder manager during the implementation phase for larger clients.
•Provide technical support to clients for bug reports and coordinate with the technical team for resolution.
We're looking for an enthusiastic, proactive, and results-oriented individual with:
•2+ years of B2B implementation/client success experience
•Knowledge and affinity with XML, API, REST API•Experience with and technical understanding of Saas-based platforms, data configuration, integrations, and ERP solutions.
•Proficiency in project management tools and methodologies.