IT Engineer

Location Reading
Discipline: Connect IT, Mechanical & Systems Engineering
Job type: Permanent
Salary: Up to £40,000 DOE
Contact name: Harry Blake

Contact email: Harry@connectgroup.ai
Published: about 1 month ago

IT Engineer

Salary: £40K per annum DOE,plus an attractive benefits package, 25 days holiday plus 8 days bank holiday.

Location: Readin/London Hybrid

Connect-IT has partnered with a tech company that provides efficient workspaces for companies to increase productivity. They are a fast-paced, growing business that offers in-house training and the opportunity to take on more responsibility.

They are looking for an IT Engineer who has a strong background of Digital Signage who has come from an Audio Visual Industry.

Responsibilities:

·Deliver exceptional customer service, adhering to strict service level agreements.

·Maintain a positive and professional demeanor, fostering strong client relationships.

·Troubleshoot technical issues with ProAV/Video Conferencing and digital signage systems.

·Respond promptly to customer inquiries via phone, email, and ticketing system.

·Manage a caseload, including triage, root cause analysis, and escalation procedures.

·Coordinate with field engineers and manage parts orders/returns.

Required Skills

·Excellent communication, interpersonal skills, and the ability to manage multiple tasks are crucial.

·Familiarity with the digital signage industry and a proactive approach are highly valued. Excellent Microsoft Office skills.

·You are able to use spreadsheets to a good level.

·Be able to multitask and communicate well.

If you are interested in this role, please apply, and send a copy of your CV. Alternatively, you can send it directly to harry@connectgroup.ai