Implementation Specialist

Location Amsterdam
Discipline: Connect IT, Cloud & Infrastructure
Job type: Permanent
Salary: From €35,000 - €55,000
Contact name: Cosmina Toderas

Contact email: Cosmina@connectgroup.ai
Published: 29 days ago

Implementation Specialist

Location: Amsterdam – hybrid (3 days office / 2 days home)

Salary: from €35,000 - €55,000

We're seeking a highly motivated Implementation Specialist to join our growing team! In this role, you'll play a pivotal role in the onboarding and implementation process of our innovative SaaS solution.

What You'll Do:

  • Own the onboarding and implementation process for new and existing clients.

  • Understand client business goals and translate them into successful project plans leveraging our platform.

  • Manage a portfolio of client implementation projects, ensuring timely and successful completion.

  • Facilitate technical aspects of onboarding, identifying potential issues and escalating as needed.

  • Develop best practices and process improvements to optimize onboarding efficiency.

  • Lead kick-off calls, integration calls, and sessions throughout the onboarding phase.

  • Analyze client requirements to design optimal solutions.

  • Proactively advise clients on software integration, focusing on performance, user experience, and positioning.

  • Collaborate with product, design, and engineering teams to enhance integration and product capabilities.

  • Act as a technical project and stakeholder manager for larger client implementations.

  • Provide support to clients regarding bug reports and coordinate with the technical team for resolutions.

You'll Be A Great Fit If You:

  • Possess 2+ years of B2B implementation/client success experience.

  • Have a strong understanding of SaaS platforms, data configuration, integrations, and ERP solutions.

  • Excel at managing all aspects of client onboarding, both functional and technical.

  • Are proficient in XML, API, and REST API.

  • Communicate flawlessly in Dutch and English, both written and verbally.

  • Thrive in managing complex projects with diverse stakeholders.

  • Hold a completed college degree (MBO).

  • Demonstrate exceptional project coordination and time management skills.