Role: General Manager
Salary: £55-65k
Work Pattern: Monday – Friday, Office Based
Location: Poole
Connect IT has partnered with a leading distribution and manufacturing company who are looking to add an experienced General Manager to one of their highest-grossing divisions.
We are looking for an individual with a strong understanding of logistics, someone who can spot opportunities for growth with clients and within the development of the team.
Experience working in Distribution, Logistics, Supply Chain and/or Procurement would be an advantage.
Responsibilities
·Conduct regular one-on-one meetings with team members to nurture their development, offer guidance, and address any concerns they may have.
·Manage and resolve delivery issues and customer inquiries received via email within the agreed-upon Service Level Agreement (SLA)
·Clearly articulate performance expectations to employees, fostering a shared understanding of their roles, and providing constructive feedback for continuous improvement.
·Analyze key productivity metrics to pinpoint areas for enhancement, devising and executing action plans to optimize team performance.
·Take the lead in overseeing and cultivating the productivity and performance of Internal Account Supports, ensuring consistent achievement of goals and targets.
·Collaborate closely with the Purchasing team to ensure the timely receipt of goods required for orders, demonstrating a strong grasp of business processes and efficient workload coordination in supply chain management.
·Utilize ERP, CRM, and data management software to guarantee the accurate and timely management of orders.
·Develop and maintain a comprehensive understanding of various order processing procedures and channels used in the business.
·Collaborate proactively with internal teams to prevent order errors and ensure precise order processing.
·Professionally and efficiently handle customer inquiries over the phone, maintaining a high standard of customer service.
A successful Candidate will have the following attributes:
•A strong focus on meeting and exceeding customer needs and expectations.
•A "can-do" attitude and actively seeks solutions to challenges.
•Proficient in communication and adept at finding solutions to issues.
•Works effectively within a team and contributes to group goals.
•Capable of long-term planning and strategic decision-making.
•Skilled at managing multiple tasks and responsibilities concurrently.
•Highly structured and meticulous in handling tasks.
•Ensures work is consistently error-free and precise.
•Possesses a good level of competency with information technology tools.
•Skilled at managing time efficiently to meet deadlines.
•Performs well in high-pressure situations and embraces challenges.
•Plans work while aligning with and managing customer expectations.
•Possesses a keen understanding of business operations and practices.
•Effectively manages multiple priorities simultaneously.
•Plans work with a focus on customer needs and expectations
If you are looking for the next stage in your career in senior management this role could be your next step. We understand as a recruitment agency that good candidates don’t always tick all of the boxes and our clients feel the same. If you think you could be a relevant candidate and you have the passion for personal development and are willing to learn, please feel free to APPLY NOW or reach out directly to Luke Hodges on LinkedIn