3rd Line IT Technician
Location: London Office
Working Pattern: Hybrid Working, 3 days a week in office, 2 days WFH (flexibility required)
Salary: £50-55k
About the Role:
Connect Group Recruitment is seeking a skilled 3rd Line Technician / Solutions Architect on behalf of our client. This position is based in London with remote working options available. The role involves providing advanced technical support, system administration, and leading the implementation of critical IT projects.
Key Responsibilities:
Act as the final escalation point for 1st and 2nd Line support, resolving complex technical issues.
Perform high-level system administration on servers, networks, and cloud environments.
Analyse and address recurring incidents, implementing long-term solutions to enhance system reliability.
Lead and support IT projects, including new system deployments, upgrades, and migrations.
Ensure robust cybersecurity measures and conduct regular security audits.
Monitor and optimise system performance, ensuring future scalability.
Communicate technical solutions clearly to customers and collaborate with internal teams.
Person Specification:
Over five years of experience as an IT Engineer in an MSP environment.
Proficient in troubleshooting hardware, software, and networking issues.
Strong knowledge of Windows and macOS, virtualization technologies (VMware, Hyper-V), and cloud services (Azure).
Deep understanding of networking protocols and services (TCP/IP, DNS, DHCP).
Experience in supporting sales teams with technical solutions and translating customer needs into technical strategies.
Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, CCNP, CASP+).
Excellent communication skills and a valid driver’s license.
If you're an experienced IT professional looking for a challenging role with a focus on advanced support and project implementation, we encourage you to apply or reach out directly to Luke Hodges via LinkedIn